Customer Service. It’s our top priority.

We pride ourselves on our customer service. It comes naturally, we love to share our experience and insights. Sometimes we become another member of a customer’s events team. Because we understand events, not just how event software works we know that the support you receive from your event software provider can make or break your event success.

Recently customers have said:

“Your responsiveness, helpfulness, patience, and support have been fantastic. We had a great experience using your scheduler and video meetings platform. Our members around the world are very pleased with the outcome and how the event went. We will definitely use the Mojo scheduler for our one 2 one meetings during our in-person conference 2021.”

“The team were really helpful and very responsive which is really important when you need things to happen as soon as possible and you’re juggling lots of other things at the same time.”

“Meeting Mojo has valued any feedback and recommendations, and used it for a better user experience. In addition the Meeting Mojo team always assisted us with any unusual requests we faced in a prompt manner. The transition to virtual has been a difficult pivot for everyone in the industry and Meeting Mojo has continued to offer an excellent service while continuously adapting. 10 out of 10 would recommend!” 

You can view all our recent testimonials here.

Customer Service

Technical Support
All our customers have access to our Support Desk to raise a support ticket. We pledge that our Technical Team will respond within 1 working day, we will fix anything that is broken on your website or admin area, or provide in writing a solution to any issue preventing you or your delegates from using the system to the full. 

Software plus service package
If you choose our Software Plus Service Package we will set up your 1:1 meeting system to your specification, help you manage data import and system launch, and provide guidance on how to get the most out of 1:1 meetings for your event.

Bespoke Service Packages
If you’re introducing one-to-one meetings for the first time, want something a little out of the ordinary or simply haven’t the time or resources to customize and configure your Meeting Mojo online event platform, we are here to help. Our support is legendary – ask about one of our service packages.

Services include:

  • Training in the setup and operation of the system
  • Customer support and advice
  • System setup, customization and configuration
  • Website customization
  • Data upload and system management
  • Full project management

We know that every event is different, and we will work with you to create a service package that suits your needs – and your budget. Contact us to discuss your requirements by emailing support@meeting-mojo.com